Informatics Customer Support


What is this service?

MICHR provides customer service for applications it supports. These applications include the following:

  • Velos

  • OpenClinica

  • REDCap



Services include:

  • Vendor management for version releases and upgrades of the application

  • Timely communication of system downtime or other critical issues

  • Escalation and triage of support requests, as appropriate

Customer support is available 8 a.m. - 5 p.m. Monday – Friday

Who can use this service?

Any investigator who needs technical assistance with one of the applications listed above may use this service.

When should I contact MICHR about this service?

Contact MICHR when you are having a problem with one of these applications.

How much does this service cost?

This service is free. The cost pricing/recharge rates for this and other MICHR services are available here.